Important information about booking, cancellations, and safety policies.
Booking & Payment Policy
• A reservation is confirmed upon a 30% deposit.
• Full payment is due 30 days prior to the start of the tour.
• Prices are listed in USD and subject to change due to operational factors.
• Payment methods: bank transfer, Wise, or international card (fees may apply).
Weather, Trail Closures & Safety
• In case of trail closures by park rangers, we will look for a Plan B with similar conditions, if available.
• Rain or clouds are not valid reasons to cancel a tour.
• If the client does not bring proper gear and it compromises safety, the guide can cancel or modify the tour.
• Wind is considered a valid risk for cancellation or route changes.
External Services (Navigations, Riding, etc.)
• If a third-party service cancels (horseback riding, fly fishing, Grey Lake, Balmaceda/Serrano navigation), 50% of the amount paid for that day will be refunded.
• This compensates for the vehicle and driver costs typically needed to approach the service area.
Travel Insurance Recommendation
Clients are strongly advised to carry travel insurance covering the following areas:
• Trip delays or cancellations
• Medical treatment
• Lost baggage or equipment
• Evacuation (optional, not required)
Cancellation & Refund Policy
+60 days before tour
Full refund minus 5% admin fee
30–59 days
50% refund
Less than 30 days
No refund (only transferable if possible)
• No refunds for no-shows or early departures
• No third party tickets reservations
Environmental & Behavioral Agreement
• Clients agree to respect nature, wildlife, and park regulations.
• Disruptive, aggressive, or unsafe behavior may lead to removal from the tour without refund.
